Inward Blog

Is It Hours Or Deliverables That Define Productivity?

I recently read an article written by Benjamin Cardullo, a Campus Editor Contributor at Linked In, entitled Business: A Modern Health Crisis. Benjamin talks about the fact that we live in a world in which our importance is defined by how busy our day is, and it is often a badge of honor to say that we never have a moment to ourselves. And yet, he makes the case that with modern technology, we could accomplish the things that used to take a full 40-hour workweek in 29 hours. I found the article intriguing because he also ties this phenomenon to the condition of our health and the productivity of our workforce. You can read the entire article by clicking on this link: http://bit.ly/2o4nTqq

Posted by Rick DeMarco at 11:00am

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The Year Of “People Power Transformation”

A lot of facts and figures have been swirling in my brain over the last few weeks, and I have been trying to make some sense of all of it. This is what I’ve been hearing and reacting to:

Posted by Allan Steinmetz at 11:00am

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Exceeding Customer Expectations Is A Moving Target

According to a recent study by Gartner, 89% of marketers expect that customer experience will be their primary differentiator by 2017. The quality and relevancy of the product and the competitiveness of pricing will continue to be important. However, good product and pricing alone will not be sufficient to differentiate one company from another and create brand loyalty and advocacy. Customer expectations regarding the entire experience continue to increase with regards to the pre-purchase process, ordering, receipt of goods and services, customer support, billing, and after-sales support. 

Posted by Rick DeMarco at 11:00am

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The Responsibility To Create An Innovative Culture Lies With Employers

We recently came across an impactful study conducted by BMC, which was shared at last month's Davos World Economic Forum: http://bit.ly/2iBDIHc.  The theme for the annual meeting in Davos was Responsive and Responsible Leadership, as "traditional industries are being redefined and new ones are being created from scratch." Advances in machine learning, artificial intelligence, robotics, the Internet of Things, self-driving vehicles, and new payment technologies are forcing businesses, governments and individuals to examine how people work and the skills required of labor forces to meet the demands and needs of digital industry.

Posted by Allan Steinmetz at 11:00am

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Will Outsourcing Kill Employee Engagement?

According to a recent front-page article in the Wall Street Journal entitled “The End of Employees”, US companies are shifting work once considered to be core company functions to contractors, which is pruning costs and job security for workers. The article states, “never before have American companies tried so hard to employee so few people. The outsourcing wave that moved apparel making jobs to China and call center operations to India is now just as likely to happen inside companies across the US and in almost every industry.”

Posted by Allan Steinmetz at 11:00am

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The Employee Burnout Epidemic

Any good manager knows that their team cannot perform at a consistently high level if they are tired and overworked. And yet, a number of recent studies show that employee burnout is a significant contributing factor affecting staff turnover, morale, and employee engagement.

Posted by Matt Manning at 11:00am

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Why Is “Purpose” So Important?

 Last week, our CEO posted a blog addressing the definitions of vision, mission, values, and purpose and how they work together to define an organization. So let’s talk specifically about “Purpose”. Why is it so important to an organization to define and communicate their purpose?

Posted by Rick DeMarco at 11:00am

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Mission, Vision, Values, Purpose - Are You Confused Yet?

Over the last few months, Inward has had substantial conversations with several clients about “Purpose”. That’s right, purpose. One would think that purpose would be obvious to any successful organization that is attempting to achieve high performance, serve client expectations as best as they can, and attract the best talent out there. But the topic of “Purpose” seems to be elusive.

Posted by Allan Steinmetz at 11:00am

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2017 Engagement Predictions From Inward

The other day I read a blog post by my good friend and former colleague David Sable, CEO of Young and Rubicam, entitled “My 7 Predictions for 2017 From A Cloudy Crystal Ball”. As usual it was an interesting read and stimulated a great deal of thought.

Posted by Allan Steinmetz at 11:00am

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Top Five Insights For Employee Engagement In 2017

 

As we wind down 2016 and enter into the holiday season, Inward has compiled our top five most insightful and impactful posts from the past year. These thought leadership pieces cover a range of essential topics, including employee engagement, branding, onboarding, and communications, just to name a few. We hope you gain valuable tips and strategies from the following pieces.

Posted by Allan Steinmetz at 11:00am

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